ENCIK BEKU AIRCOND SDN. BHD. (1561739-D)
Address: Jalan 1/64A, Off Jalan Putra, 50350, Kuala Lumpur
Email: encikbeku.aircondmy@gmail.com

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At ENCIK BEKU AIRCOND SDN. BHD., we strive to provide the highest level of service and customer satisfaction. If for any reason you are not completely satisfied with our services, please review our refund policy outlined below.

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1. Eligibility for Refunds
1.1 Installation Services

Refunds for installation services will only be considered if there is a verifiable fault in the installation process that cannot be rectified by our technicians.
Requests for refunds must be made within 14 days of the service date.
1.2 Maintenance and Repair Services

Refunds for maintenance and repair services will only be considered if the issue persists after our technicians have made reasonable efforts to rectify the problem.
Requests for refunds must be made within 7 days of the service date.
1.3 Products and Parts

Refunds for products and parts purchased through us are subject to the manufacturer's warranty and return policy.
Products must be returned in their original condition and packaging within 14 days of purchase.

2. Process for Requesting a Refund
2.1 To request a refund, please contact our customer service team at +6011-2866 5698 or email us at encikbeku.aircondmy@gmail.com with the following information:

Your name
Contact information
Invoice or receipt number
Date of service or purchase
Reason for the refund request
2.2 Our customer service team will review your request and respond within 5 business days.

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3. Refund Approval and Issuance
3.1 If your refund request is approved, we will notify you and process the refund within 10 business days.
3.2 Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed.
3.3 In the case of credit card payments, please note that it may take additional time for the refund to be reflected on your account due to bank processing times.

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4. Non-Refundable Circumstances
4.1 The following circumstances are not eligible for a refund:

Change of mind after the service has been provided or the product has been purchased.
Failure to follow the operating instructions or improper use of the air conditioning system.
Damage caused by external factors such as electrical faults, water damage, or other environmental conditions.
Services provided under warranty where the issue is not covered by the warranty terms.

5. Service Guarantee
5.1 We are committed to resolving any issues related to our services. If you encounter any problems, please contact us immediately, and we will make every effort to rectify the situation to your satisfaction.
5.2 Our goal is to ensure that all our customers are satisfied with our services, and we will work diligently to address any concerns or issues you may have.

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6. Contact Information
If you have any questions about our refund policy or need further assistance, please contact us:
Email: encikbeku.aircondmy@gmail.com
By using our services, you agree to this refund policy. We reserve the right to modify this policy at any time, and any changes will be posted on our website.